Dear Customer, below is important information about changes in the Town’s office procedures related to the Coronavirus pandemic, the temporary suspension of disconnections and late fees, conserving water usage, what not to flush down the toilet, as well as upcoming changes to the Town’s water and sewer billing cycle from quarterly to monthly.
If you have any questions, please give us a call at 540-822-5788 and we’ll be glad to assist you.
The Town Office is currently closed to the public due to the Coronavirus outbreak; however, you can pay your bill online by credit card, by mail, or by using the drop box at the Town Hall.
Pay Your Water and Sewer Bill with a Credit Card Online
The Town of Lovettsville is excited to announce that we’ve partnered with Invoice Cloud to provide for online Water and Sewer Bill payments. With the new system, Lovettsville residents now have several secure options for paying Water & Sewer bills, including one time pay and mobile pay. Over the next few months the Town will be transitioning to the user-friendly online biller payment system and you can register for an account by clicking here: Lovettsville Water and Sewer online. When residents register an account, please be sure to provide the full account number, including the dash (ex: 00000-00). Click here for more information or copy and paste the direct link to your browser and save it as a favorite:
Official Payments will continue to provide online debit card and credit card payments (VISA, Mastercard, and Discover) for utility bills until the Town has completely transitioned. Pay with a Credit Card Here and you will be redirected to the secure Official Payments site. You will need your account number and the amount due.
***Did you know you can save $45.00 on your Water & Sewer bill? The Town of Lovettsville has provided CARES ACT funding to help residents save money due to the COVID-19 impacts. IF you haven’t claimed it yet, click here for the $45 Water & Sewer voucher and return it to the Town Hall via mail, drop box, or email it to firstname.lastname@example.org.
Other Forms of Payment
The Town accepts payment by check or money order. Make checks payable to the Town of Lovettsville.
Pay by Mail
Send payments to Town of Lovettsville, P.O. Box 209, Lovettsville, VA 20180.
Leave Your Payment in the Drop Boxes
Payment drop boxes are located on the front door of Town Hall and in the parking lot, behind the Museum.
Water Usage Information
Town of Lovettsville water Customers now have online access to their water usage information via the Get My Meter Info web portal.
As part of our ongoing efforts to improve services to our Customers, the Town of Lovettsville has upgraded our water system with AMI meters, and we now offer a portal to help you monitor your water usage, offering you direct and secure access to your water usage data.
The Get My Meter Info portal now offers web browser and smartphone apps to review and analyze your water usage patterns. With these tools, you are now able to view your usage activity and gain greater understanding and control of the amount of water you use. You are also able to establish alerts, including identifying potential leaks and abnormal increases in your water usage.
To access your smart meter data and notifications, please log into your account on the Get My Meter Info portal. The portal system is located here: https://getmymeter.info
Please Conserve Water Usage
Please be mindful that if members of your household are spending more time at home due to the Coronavirus outbreak, they may be using more water than normal. This could result in an increase in your usage during the month. Please try to conserve your family’s water usage to prevent a possible increase in your water bill.
Think Before You Flush!
Many people are using disinfecting wipes and paper towels to sanitize their homes, but please do not dispose of these products in the toilet. They do not break down like toilet paper and can clog your pipes and the Town’s sanitary sewer system.
Town Transitions from Quarterly to Monthly Billing
In response to many residents’ concerns about quarterly water/sewer bills, the Town is moving to monthly billing. The intent is to make it easier for residents to budget and pay for water and sewer services on a monthly basis; rather than quarterly, which can result in bills that fluctuate significantly between billing cycles. The change to monthly billing will be phased in over a three-month period (May-June) for each of the Town’s customer service areas. All customers will be on a monthly billing cycle as of July 2020. Bills will be mailed by the first of the month and will be due 25 days after the bills are issued.
Real Estate Tax
Beginning in 2019, the Loudoun County Treasurer’s Office began billing and collecting real estate taxes for several incorporated towns in Western Loudoun, including the Town of Lovettsville.
All Town real estate taxes collected by the County will be returned to the Town via monthly payments, minus a 1.15% collection fee.
Payment of Incorporated Town Taxes
Residents and businesses will receive consolidated bills that include both county and town taxes as separate line items. Taxes will be billed in two installments per year (June and December).
A single payment should be made to the county by the applicable due dates of June 5 and December 5. Tax payment options and details can be reviewed here.
- Checks: Submit one check payable to County of Loudoun.
- Online: Tax accounts will show both county and town taxes. Online payments will be made through Loudoun’s online tax portal for both county and town taxes.
Payments should reference the Loudoun County real estate tax account number. Town tax account numbers will not be used for processing payments.
To locate your real estate tax account number or Parcel ID number:
- Locate the property in the parcel database
- Email the Treasurer’s Office
- Call the Treasurer’s Office at 703-777-0280
Annual Business License
All businesses located in the corporate limits of Lovettsville must have an annual business license. This includes home-based businesses. New home-based businesses must complete a Home Occupation Permit before a business license can be issued. Click HERE for a application for a Business License Application for in-town businesses. Due to COVID-19, the Town has extended the due date for 2020 Lovettsville Business Licenses to August 15, 2020.
Construction trades with offices located outside of Lovettsville, but doing work within the Town, are also required to have a current business license. There is no fee for these companies doing $25,000 or less in work in Lovettsville. Click HERE for an application Business License Application for out-of-town Contractors.
All businesses that serve prepared food, beverages or both are subject to a 3% Town meals tax collected at the point of sale. The meals tax is remitted to the Town on the 20th of the month following the month the tax was collected. Contact the Town Office to receive Meals Tax Return forms as needed. For a copy of the meals tax form and related ordinance, click on the link below: