UPDATE (August 9, 2019): As of Friday afternoon, the contractor has installed 120 new water meters on Park Place, Frye Court, East Broad Way (Phase 1), and portions of Potterfield Drive. They will  continue working in New Town Meadows next week.

 

 Overview

Starting the week of August 5, 2019, water meter replacement will begin with residences located in billing Cycle 2, which includes New Town Meadows, Park Place, Frye Court, and East Broad Way. Meter replacements for the remaining sections of Town are planned for September-October and updates will be provided as we get closer to installation.

The Town is replacing all water meters to provide better customer service to residents (including early leak detection and the elimination of estimated billing), improve the efficiency of reading meters, and increase the accuracy of meter readings.

 How will the meter replacement procedure work?

In most cases, meter change out is a simple procedure that requires an hour or less.

  • The contractor will be operating in the Town between the hours of 7:30 am to 7:00 pm, Monday through Friday, and 7:00am to 5:00pm on Saturday.
  • It will take approximately 30-45 minutes to replace each meter and water service will be briefly interrupted during installation.
  • The contractor will leave a door hanger after the work is completed.
  • Please clear the area around the meter when contractors are scheduled to work.
  • Residents are not required to be present during the meter replacement.

What happens if I have a problem after the installation?

Because your water will be turned off temporarily during the meter replacement process, you may experience a brief period of air or discolored water.  In most cases, briefly running your cold water will clear this situation.

If you have a leak, low pressure, or some other problem after the installation, or at any other time, call the Town office at 540-822-5788 to report your concern.

Will this affect my water bill? 

With the new (and much more accurate) meters, there may be increased water usage recorded for properties with the older meters. This is not due to increased usage. The new meters will be accurately capturing usage the older meters may have missed due to age and older technology.