The Town of Lovettsville (population of 2,694), originally known as the German Settlement, is a small community in northern Loudoun County, Virginia, with historical roots dating to 1732. Lovettsville is three miles south of Brunswick, Maryland, and less than 35 miles from Winchester, VA, Martinsburg, WV, and Dulles International Airport. The Town of Lovettsville is a Council/Manager form of government, with a Mayor elected at large (two-year terms) and six Council Members elected at-large (staggering four-year terms for three Council Members being elected every two years).

The Town of Lovettsville currently has one vacancy:

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Utility Billing and Administrative Services Manager

The Town of Lovettsville seeks a dedicated, responsive, and experienced individual for the position of Utility Billing and Administrative Services Manager. The ideal candidate will be knowledgeable and capable of planning, overseeing, and coordinating of the work of Town utility billing, metering, and revenue collection activities for all water and sewer bills and utility service fees, business licenses and other taxes.  In addition, this position is to serve as the focal point of contact for the Town in greeting visitors and responsible for the internal administrative and clerical work of the organization.

Supervisory Responsibilities
None

Duties

  • Provides customer service involving requests for service, research, and processing of water and sewer accounts, and oversees and completes monthly bill run through Town’s financial system using applicable advanced metering infrastructure (AMI) software, hardware, and technology.
  • Completes the billing process from account set-up to charge calculation and bill print, and ensures bills are accurate and timely. Generates customer bills and account statements from billing information. Creates and analyzes reports to identify irregularities and discrepancies on bills and accounts.
  • Responds promptly and courteously to customers’ phone, email, mail, or in-person inquiries. Responsible for researching and following up to resolve their concerns, questions, problems, and grievances.
  • Analyzes and performs audits of accounts for zero consumption, reasonableness, accuracy, conformance of metering equipment, unbilled revenue, consecutive estimates inactive accounts, residency vacancies, meter location, and abnormal reading and consumption patterns to determine if field work orders need to be issued or if other changes need to be made to ensure proper billing.
  • Receives payments from the public for a variety of Town services, fees, or taxes via electronic payment files, through the mail, and in-person, checks payments for accuracy.
  • Assists the public on the telephone, at the public counter and by e-mail with answers to questions about water and sewer billings.
  • Performs responsible customer service, administrative and clerical work.  Work involves answering and directing incoming calls; greeting and directing the public to appropriate departments; distributing incoming mail and packages.
  • Completes the reconciliation of monthly credit card statement with payment receipts.
  • Responsible for billing, tracking, and issuing Business Licenses.

Required Skills and Abilities

  • Outstanding customer service and teamwork skills, including strong oral and written communication skills.
  • Learn Town services, departmental operations, and organization.
  • Judge the nature and importance of a call.
  • Make independent decisions in accordance with established policies and procedures.
  • Handle many calls and requests at once, while taking accurate messages.
  • Handle sometimes irate persons or callers in a calm professional manner.
  • Establish and maintain effective working relationships with Town officials, employees, and the public.
  • Operate a personal computer and software, laser printer, photocopier, and other standard office machinery.
  • Ability to work professionally with customers to resolve inquiries pertaining to charges and services.
  • Make simple mathematical calculations in an efficient and accurate manner.
  • Take orders from customers initiating or discontinuing service.
  • Type letters and forms, and maintain files, logs, reports, and various other office records.
  • Learn to analyze data and draw logical conclusions.
  • Maintain accurate records and files.
  • Communicate clearly and concisely, both orally and in writing.
  • Learn to understand, interpret, apply, and explain Town utility ordinances, policies, and procedures.
  • Keep a variety of records, assemble, and organize data and prepare reports from such data.
  • Analyze utility billing records.
  • Work with the Town meter reading and utility billing systems.

Qualifications:

  • Minimum of five (5) years of customer service experience, including a minimum of three (3) years of increasingly responsible experience with billing and administrative duties involving generating cycle and final billing, and collections.
  • Possess an even temperament, good judgment, and excellent human relations skills with the ability to communicate effectively with co-workers, management, and the public, some of whom at times may be irate and unreasonable.
  • Proficiency in MS Word and Excel; knowledge of PowerPoint and databases applicable to the position.

Preferred Qualifications

  • A degree or college credits in accounting, business administration, finance, or related field.
  • Certification in CPR/AED and First Aid or ability to obtain within six months of employment.

Physical Requirements & Work conditions

  • Minimal physical effort is required to perform duties under typical busy office conditions.
  • Capability to effectively use and operate various office equipment such as, a personal computer, telephone, copier, scanner, fax machine and other standard office machinery.
  • Regular Business Hours at 8:30AM-4:30PM, Monday through Friday.

Compensation and Benefits:

  • Targeted Hiring Range: Up to $65,000 annual salary based on experience and qualifications.
  • The Town offers competitive compensation, affordable health insurance coverage, participation in the Virginia Retirement System, an optional 457(b) retirement plan with a Town matching contribution, flexible spending accounts, voluntary benefits, employee assistance program (EAP), and generous paid time off.


To apply, please fill out the Town’s Application-for-Employment. Applications may be emailed to [email protected], mailed to Town of Lovettsville, P.O. Box 209, Lovettsville, VA 20180, or dropped off in-person to Town Hall at 6 E Pennsylvania Ave, Lovettsville, VA 20180. Applications will be received through Friday, June 14th.